How to ask a neighbour to turn off their water in English

1. Water has started dripping through your bathroom ceiling.
2. You have a photo of it, and your landlord has given you the number of an emergency plumber, but the plumber needs access to the flat upstairs.

Say each line out loud from its hint, then tap to check.

1. 1 · Open

   A friendly, low-pressure opening

   “Hi, I'm in the flat downstairs — sorry to bother you.”

2. 2 · Explain

   Clear and factual, without placing blame

   “There's water dripping through my bathroom ceiling, close to the light fitting.”

   Offers evidence without sounding confrontational

   “Here's a photo of where it's coming through, if you'd like to see.”

   Explains why you need their help

   “I've got an emergency plumber's number, but they'll need access to your flat.”

3. 3 · Ask

   Polite, but clear about the urgency

   “Could you turn your water off now, please, while we sort it out?”

4. 4 · Push back

   Firm without sounding accusing

   “I know it's a nuisance, but I'm worried because it's so close to the light.”

5. 5 · Meet halfway

   A practical, polite compromise

   “If you need a moment, I can wait here while you turn it off.”

6. 6 · Wrap up

   Checks the next step instead of assuming

   “Shall I ring the plumber now and ask them to come today?”

The natural version is polite but still makes the urgency clear.