Missions · real errands, out loud

Joy · receptionist: “Good morning! Are you checking out with us today?”

Stop freezing with strangers.

A refund, a later checkout, the right train. Someone who isn't on your side yet answers what you actually say, and you hear how a local would have said it.

Sign in to play · Free with an account · 7 conversations a week

How a mission works

  1. A goal, and someone in the way A later checkout. A refund. The right train.
  2. They react to what you say Their mood moves with your words. Three hidden ways win them over.
  3. Hear it like a local Each of your lines, said the local way. Keep the best for review.

The moves you practise

  • Gave a reason
  • Backed it up
  • Offered something back
  • Asked softly
  • Owned their part
  • Saw their side
  • Stayed calm and firm

Travel

  • Late checkout

    The front desk of your hotel · Joy, receptionist

    Your goal: Keep the room until 2 pm without paying extra. Play it

  • The missed train

    The ticket office at London King's Cross · Callum, ticket office clerk

    Your goal: Travel on the next train to York without buying a new ticket. Play it

  • The heavy suitcase

    The bag-drop desk at a UK airport · Marcus, check-in agent

    Your goal: Get the suitcase checked in without paying the £65 overweight fee. Play it

  • The last bus

    A bus stop in Bristol city centre · Graham, bus driver

    Your goal: Get on this bus home without paying now. Play it

  • The missing suitcase

    The baggage services desk at a UK airport · Grace, baggage services agent

    Your goal: Get your suitcase delivered to your hotel by tomorrow morning and £50 towards essentials tonight. Play it

  • The extra cover

    A car hire desk at Manchester Airport · Jordan, car hire agent

    Your goal: Drive away without buying the extra cover. Play it

Shopping & services

  • The umbrella

    A gift shop on the high street · Tom, shop assistant

    Your goal: Get your £18 back, not a voucher. Play it

  • The bill

    A busy gastropub in a UK town · Rachel, duty manager

    Your goal: Get the main course taken off the bill. Play it

  • A GP appointment today

    On the phone to your GP surgery · Nina, GP receptionist

    Your goal: Get an appointment to see a doctor today. Play it

  • The birthday table

    A popular small restaurant in a UK city · Kayla, front-of-house host

    Your goal: Get a table for two tonight before 8:30 pm. Play it

  • The overdraft fee

    On the phone to your bank · Lauren, customer service adviser

    Your goal: Get the full £35 fee refunded. Play it

  • Cancelling the gym

    The front desk at your gym · Tyler, membership adviser

    Your goal: Cancel your membership without paying £40 for next month. Play it

Work

  • Friday off

    The staff room at a busy café · Mike, café manager

    Your goal: Get this Friday off. Play it

  • The five o'clock deadline

    By the kettle in your office · Mia, team lead

    Your goal: Move the deadline to Monday morning. Play it

  • Two days at home

    Your manager's office during your monthly one-to-one · Steve, line manager

    Your goal: Get your manager to agree to two days a week working from home. Play it

  • Put me through

    A phone call to your menu supplier · Dana, receptionist

    Your goal: Get put through to the operations manager today. Play it

  • The meeting room clash

    The big meeting room at your office · Hannah, colleague from another team

    Your goal: Get the big room back for your 2 pm client meeting. Play it

  • Locked out before eleven

    On the phone to your company IT helpdesk · Sam, IT helpdesk analyst

    Your goal: Get your laptop working before your 11 o'clock presentation. Play it

Home & neighbours

  • The leak upstairs

    Outside your upstairs neighbour's flat · Maya, upstairs neighbour

    Your goal: Get your neighbour to turn off her water now so a plumber can fix the leak today. Play it

  • Music through the wall

    Outside your neighbour's flat · Ethan, your next-door neighbour

    Your goal: Get your neighbour to turn the music down by 11 pm. Play it

  • No heating

    On the phone to your letting agent · Ryan, letting agent

    Your goal: Get an engineer to come out by tomorrow. Play it

  • The broken drill

    On your next-door neighbour's doorstep · Owen, your next-door neighbour

    Your goal: Pay £45 at most, and stay on good terms with Owen. Play it

  • Blocked in

    On your neighbour's doorstep · Linda, your neighbour from across the road

    Your goal: Get her to move the car now and agree to stop blocking your driveway. Play it

  • The deposit

    On the phone to your former landlord · Frank, private landlord

    Your goal: Get your whole £1,000 deposit back. Play it