How to discuss damage to a borrowed tool in English

1. You borrowed your neighbour's cordless drill on Saturday to put up some shelves.
2. Halfway through the second hole, it made a burning smell and stopped.
3. It still won't turn on.
4. It's a good make but about six years old, and a new one costs around £120.

Say each line out loud from its hint, then tap to check.

1. 1 · Open

   A calm way to introduce bad news

   “Hi, have you got a minute? There's a problem with the drill.”

2. 2 · Explain

   Gives the facts without guessing at the cause

   “I was halfway through a hole when it smelled of burning and wouldn't start again.”

   “I've tried it again today, but it's still not turning on.”

3. 3 · Ask

   Invites useful background without blaming anyone

   “Do you know if it's had any trouble like this before?”

4. 4 · Push back

   Acknowledges their feelings before disagreeing

   “I get why you're upset, but it might be repairable.”

5. 5 · Meet halfway

   Suggests a practical next step

   “Let's see what the repair shop says before we decide what to do.”

   Shows responsibility without sounding formal

   “I'm happy to help with a reasonable repair cost.”

6. 6 · Wrap up

   Closes with a clear offer

   “I'll take it to the repair shop and let you know what they say.”

It sounds personal and cooperative, rather than formal or legal.