Travel · A car hire desk at Manchester Airport

How to decline extra car hire cover in English

At a car hire desk, you may know your decision but struggle to make it sound polite. This page gives you natural phrases to explain your cover and respond clearly.

A car hire desk at Manchester Airport
Jordan · car hire agent“Hi there. Can I take your booking reference, please?”

The situation

What happened

  1. You've prebooked a small car for three days.
  2. At the desk, the agent strongly recommends extra excess cover for £18 a day and warns that you could be charged up to £1,200 if the car is damaged.
  3. You've already bought your own excess insurance online, you have the policy on your phone, and your card has enough available credit for the deposit.

Your goal

Drive away without buying the extra cover.

What to say

8 lines, in the order you'd need them

  1. 1 · Open

    “Hi, I've got a booking for a small car for three days.”

  2. 2 · Explain

    Clear and matter-of-fact

    “I've already bought separate excess insurance online.”

    “My card's got enough available credit for the deposit.”

  3. 3 · Ask

    Useful when you need clarification

    “Could you talk me through the deposit and what it's for?”

  4. 4 · Push back

    A polite but clear refusal

    “Thanks, but I don't need the extra cover today.”

    Acknowledges the warning while holding your position

    “I understand, but I'll stick with the cover I've already bought.”

  5. 5 · Meet halfway

    Offers useful evidence without sounding defensive

    “If it helps, I can show you the policy on my phone.”

  6. 6 · Wrap up

    Moves the conversation on naturally

    “Right, what's next for collecting the car?”

Say it like a local

Drop the stiff version

Learners sayI don't want your insurance.

Locals sayNo, thanks. I've already got separate excess cover.

It sounds less confrontational and briefly explains your decision.

Listen in

The same kind of moment, smaller

The highlighted phrases are the ones worth stealing.

ThemWould you like to add a satnav for six pounds a day?
YouNo, thanks. I'll use my phone.
ThemAre you sure? It's handy on the motorway.
YouI'm sure, thanks. Just the car, please.
Jordan · car hire agentis waiting for you

Now say it out loud

Jordan answers what you actually say, and the mood shifts with every line. Get what you came for, then hear how a local would have said each of yours.

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