Travel · The baggage services desk at a UK airport

How to report a missing suitcase in English

When your suitcase doesn't arrive, you may struggle to explain everything clearly. These phrases help you report it and ask what can be done.

The baggage services desk at a UK airport
Grace · baggage services agent“Hello there. Can I see your boarding pass, please?”

The situation

What happened

  1. You've just landed for a five-day work trip, but your suitcase didn't appear on the baggage belt.
  2. You have the bag tag sticker on your boarding pass.
  3. It's a large dark-blue hard case with a yellow strap.
  4. Your hotel is 40 minutes away, you have a meeting at 9 tomorrow morning, and the only clothes you have are the ones you're wearing.

Your goal

Get your suitcase delivered to your hotel by tomorrow morning and £50 towards essentials tonight.

What to say

8 lines, in the order you'd need them

  1. 1 · Open

    A clear, natural way to introduce the problem

    “Hi, my suitcase hasn't come through on the belt.”

  2. 2 · Explain

    Give the tag first, then describe the bag

    “I've got the tag here; it's a large dark-blue hard case with a yellow strap.”

    Explains why the timing matters

    “I'm here for five days, with a meeting at nine, and I haven't got spare clothes.”

  3. 3 · Ask

    Polite but direct

    “Could you check where the bag is and tell me what happens next?”

    Useful for asking about a specific time

    “Would you be able to arrange delivery to my hotel by tomorrow morning?”

    A natural way to ask for a contribution

    “Is there anything towards the essentials I need tonight?”

  4. 4 · Push back

    Firm without sounding rude

    “I'm afraid tomorrow afternoon would be too late, as my meeting's at nine.”

  5. 5 · Wrap up

    Checks the next steps before you leave

    “Before I go, could I get a reference number?”

Say it like a local

Drop the stiff version

Learners sayI want you to send my luggage to my hotel.

Locals sayCould you arrange for my bag to be delivered to my hotel?

“Could you arrange” sounds polite and natural while keeping the request clear.

Listen in

The same kind of moment, smaller

The highlighted phrases are the ones worth stealing.

ThemHello, how can I help?
YouHi, one of the wheels on my case has come off on the flight.
ThemI'm sorry about that. Have you got your boarding pass?
YouYes, here it is. What happens now?
Grace · baggage services agentis waiting for you

Now say it out loud

Grace answers what you actually say, and the mood shifts with every line. Get what you came for, then hear how a local would have said each of yours.

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