Travel · The baggage services desk at a UK airport
How to report a missing suitcase in English
When your suitcase doesn't arrive, you may struggle to explain everything clearly. These phrases help you report it and ask what can be done.
The situation
What happened
- You've just landed for a five-day work trip, but your suitcase didn't appear on the baggage belt.
- You have the bag tag sticker on your boarding pass.
- It's a large dark-blue hard case with a yellow strap.
- Your hotel is 40 minutes away, you have a meeting at 9 tomorrow morning, and the only clothes you have are the ones you're wearing.
Your goal
Get your suitcase delivered to your hotel by tomorrow morning and £50 towards essentials tonight.
What to say
8 lines, in the order you'd need them
Say each line out loud from its hint, then tap to check.
-
1 · Open
A clear, natural way to introduce the problem
“Hi, my suitcase hasn't come through on the belt.”
-
2 · Explain
Give the tag first, then describe the bag
“I've got the tag here; it's a large dark-blue hard case with a yellow strap.”
Explains why the timing matters
“I'm here for five days, with a meeting at nine, and I haven't got spare clothes.”
-
3 · Ask
Polite but direct
“Could you check where the bag is and tell me what happens next?”
Useful for asking about a specific time
“Would you be able to arrange delivery to my hotel by tomorrow morning?”
A natural way to ask for a contribution
“Is there anything towards the essentials I need tonight?”
-
4 · Push back
Firm without sounding rude
“I'm afraid tomorrow afternoon would be too late, as my meeting's at nine.”
-
5 · Wrap up
Checks the next steps before you leave
“Before I go, could I get a reference number?”
Say it like a local
Drop the stiff version
Learners sayI want you to send my luggage to my hotel.
Locals sayCould you arrange for my bag to be delivered to my hotel?
“Could you arrange” sounds polite and natural while keeping the request clear.
Listen in
The same kind of moment, smaller
The highlighted phrases are the ones worth stealing.
Now say it out loud
Grace answers what you actually say, and the mood shifts with every line. Get what you came for, then hear how a local would have said each of yours.
Free with an account · 7 conversations a week